20VC: The Chess.com Memo: The Most Untold Story in Startups; Scaling to $100M Revenue, 150M Members and 700 People, All with Zero Venture Funding | Erik Allebest, CEO @ Chess.com
Most important take away
Chess.com scaled to $100M+ in revenue, 150M+ members, and 700+ employees with zero venture funding by being forced into the opposite of the Silicon Valley playbook: monetize immediately, hire globally and remotely, invest in content over paid acquisition, and build around mission rather than metrics. Founder Erik Allebest argues that being rejected by every VC was a gift — constraint drove creative decisions (e.g., a $56K bankruptcy-purchase of the chess.com domain, building community before play, riding each new content platform from YouTube to Twitch to short-form) that outperformed a well-funded path would have.
Summary
Actionable insights and patterns from the conversation:
Career and founder mindset
- Get clear on what is “your” mission vs. someone else’s. Allebest describes himself as “unemployable” — he goes 200% when the mission is his, and has no fuel for someone else’s agenda. Use this as a filter for jobs, projects, and even hires.
- Self-awareness is a force multiplier. A peer at Stanford GSB told him he came off as an “asshole.” He fixed it by consciously practicing “alpha-minus” leadership — step in only when needed, leave space for others, and run a deposit/withdrawal ledger of positive vs. negative interactions in every relationship.
- Separate self-worth from external validation (money, raises, status). Allebest says raising money “fills a hole in the soul” the same way earning money does, and that’s dangerous because it warps decisions.
- “I am micro-dosing on Slack, email, Zoom.” Recognize that anxiety often isn’t your baseline state — it’s a reaction to an inbound stimulus. Name the input and you regain center.
- Founders should consciously do “positive deposits” with their team daily so that hard feedback lands inside a buffer of trust.
Fundraising and capital strategy
- Five years of trying to raise — Peter Thiel, Sand Hill Road, angels — produced only insulting offers. Lesson: if VCs say your market is too small, they may be wrong, but you must be willing to operate as if they’re right.
- Not raising forced: immediate monetization, remote-only team, no fancy office, hiring outside of Silicon Valley comp bands, and content-driven (not paid) acquisition. Every one of these became a long-term advantage.
- Warning on raising too much: capital can fund the wrong things just because the money is there. Raising should match a specific use of funds, not be a validation event.
- On secondaries: Allebest deeply regrets his first 10% secondary sale. Investors who say “I’ll be in forever” rarely are. Be skeptical of “passion” investors who later need liquidity for LPs.
- When he did finally take outside capital (GA), it was secondary only — no primary dilution — and he demanded everyone be on the same terms (no preferences). On the GA exit, he forced ~7% of seller gains (tens of millions) into a retention pool for non-equity employees. Pattern worth copying: tie founder/investor liquidity to broad employee participation.
Building the product
- Bought chess.com out of bankruptcy for $56K. The .com mattered enormously in the web-first era; in a mobile-first era it would matter much less. Time-bound advantages: take them when the era favors them.
- They built community first (forums, blogs, profiles) before they built the actual chess-playing engine. Users demanded play; they followed signal.
- Product-market fit signal: launching paid learning (Chess Mentor) and seeing people immediately subscribe. “People are voting with their dollars.” Use payment, not signups, as the PMF threshold.
- Winning a first game makes a user 2–3x more likely to retain. Onboarding design must engineer early success — but ethically (e.g., route new users to clearly labeled coach-bots, not deceive them into thinking a bot is a human).
- Needle-movers were often a single product or content insight (e.g., “Puzzle Rush” born from a friend complaining puzzles felt like failure). Talk to your non-power users; that’s where the next feature lives.
Growth and content patterns
- Hard rule: no paid acquisition. All marketing dollars went to content because content compounds — it creates user value and SEO simultaneously.
- Surf platform-by-platform: Google search → YouTube → Twitch (early on Justin.tv) → TikTok / Shorts / Reels. They moved early onto each as it emerged. Each platform rewards a different content shape; tailor to it (memes/quotes on Facebook, live on Twitch, evergreen long-form on YouTube).
- Influencer/creator partnerships used a mix: revenue share affiliate, ambassador retainers, and “scratch my back” — embedding creators on chess.com in exchange for their reach. Cross-promotion creates compounding value vs. pure cash deals.
- Black Swan growth events (Queen’s Gambit, COVID, cheating scandal, Mittens bot, short-form explosion) drove much of the curve. You can’t summon the wind; you can have the sail up. Be already-paddling so you can capture lift when it arrives.
- Different cohorts have different shapes. Queen’s Gambit cohort subscribed at higher rate but retained lower; school-age cohort registered massively but subscribed less. Track cohorts separately, not a global average.
Metrics and management style
- Chess.com was deliberately not metrics-driven for most of its life — they optimized for mission, “what feels right,” and serving the community. Now blending in metrics with institutional investors involved.
- Key metrics they do watch: DAU, WAU/WAU retention (Duolingo-style — did a user who was active last week return this week?), and learners as a % of players (because learners are the revenue base; players are free).
- ~150M+ registered, ~15M WAU, ~10% of WAU are paid subscribers. Most pay annually, on the highest tier — high willingness-to-pay among power users.
Remote work patterns (since day one)
- Talent is everywhere; geographic constraints shrink the pool and force you to compete with FAANG comp.
- Mission gravity crushes politics, ego, and bullshit. Hire people who use the product and live the mission. If you’re a mercenary, chess.com will lose to a bigger paycheck — and that’s the design.
- Comp model: ask candidates “what do you need to do this job?” rather than make an offer. Most come in slightly above market because they self-anchor. Globalization has raised wages for previously underpaid markets (e.g., Serbia).
- Mistake founders make: treating remote workers as task-completing assets rather than teammates on a mission. People show up for people, not for tasks.
Tech / engineering patterns
- Built initial site on Microsoft Word wireframes → Dreamweaver HTML/CSS → PHP/MySQL via FTP. Use what you know; ship.
- Building real-time gaming in the browser pre-WebSockets / pre-mature JavaScript was non-obvious. They committed to web because installed clients were the bottleneck to mass adoption. Bet on lowering distribution friction even when the tech is hard.
- Globally distributed engineering team — Serbia, Argentina, India, NY — has been a structural advantage, not a tax.
Parenting and life lessons (apply to leadership too)
- Run a positive-to-negative interaction ratio with kids, employees, and spouses. People can absorb correction inside a surplus of goodwill; without the surplus, they check out.
- Validation before solutioning. Whether marriage or management, lead with “I hear you, that makes sense” before proposing fixes.
- Different humans need different scaffolding. One of Allebest’s kids does worse with more structure and better with “maximum freedom, maximum consequences.” Don’t apply one playbook universally — to children or to reports.
Chapter Summaries
- Cold open and intro — Allebest summarizes the thesis: tried to raise for five years, was told chess was too small, was forced into the opposite of the Silicon Valley playbook (remote, lean, monetize early), and is grateful for it.
- Early hustles and being “unemployable” — selling candy and recycling cans as a kid; can only work on his own mission, not someone else’s.
- Father’s influence and the MBA decision — applied to law/business school post-dot-com bust, got rejected, went back to Stanford GSB later not as a fallback but as self-exploration.
- Self-awareness work at Stanford — Andy Dunn told him he came off as an asshole. Learned to be “alpha-minus” and to invest positively in relationships.
- Origins of chess.com — Started teaching chess to kids, became a labor-arbitrage after-school program, then a chess e-commerce site doing $1–2M, then bought chess.com out of bankruptcy for $56K to build a community/Myspace-of-chess.
- Building the first product — Microsoft Word wireframes, Dreamweaver, PHP/MySQL. Built community before chess play. PMF arrived when paid learning subscriptions took off.
- Why they didn’t raise — Five years of rejection from Sand Hill. He decided he didn’t need it badly enough, and he didn’t care enough about money to take bad terms.
- Identity, self-worth, and ayahuasca — Allebest’s relationship with money, his Mormon upbringing, and a recent ayahuasca retreat that revealed he was “micro-dosing” on Slack, email, and Zoom every day.
- The case against over-raising — Why raising money can be a self-worth trap and lead to deploying capital in the wrong places.
- Customer acquisition without paid — Burned by paid early, made a firm rule: all money into content. Surfed Google → YouTube → Twitch → TikTok. Used influencer affiliates, ambassador deals, and on-platform embedding to compound creator relationships.
- Needle-moving moments — Twitch streamers, Puzzle Rush (born from a friend feeling stupid doing puzzles), Queen’s Gambit, COVID, Mittens, short-form video.
- Metrics philosophy — Chess.com was historically not metrics-driven. Now tracks DAU, WAU retention (Duolingo-style), and learners-as-a-percent-of-players.
- Scale stats — 150M+ members, 15M WAU, ~10% paying subscribers, mostly annual, mostly top tier; subscriber retention compared favorably to World of Warcraft.
- Capturing serendipity — On Queen’s Gambit / COVID: “you can’t control the wind, but you’d better have the sail up.”
- Taking outside capital — A regretted early 10% sale at ~$20M valuation, then PokerStars founder Isai Scheinberg bought ~20%, then GA bought him out at a much higher valuation. All secondary, no primary. Forced ~7% of seller proceeds into a retention pool for non-equity employees.
- Remote-first by necessity then design — global talent, mission gravity, no FAANG comp arms race. How to interview, comp (“what do you need?”), and avoid mercenaries.
- Capitalism 2.0 — Allebest’s discomfort with value flowing disproportionately to capital rather than workers; thoughts on ownership structures, vesting friction, K-1 complexity globally, and a possible crypto-native solution.
- Russia stance and death threat — Spoke out against the invasion of Ukraine; got an FBI call about a dark-web kill contract. How they decide which political stances to take (rule of thumb: “chess is for everyone”).
- Fatherhood — Had first kid at 23. Different kids need different parenting; his 15-year-old thrives on freedom-with-consequences, not guardrails.
- Marriage and being heard — Validate before solutioning; the Harley Finkelstein lesson.
- Quick fire — Money, fear of dying, dinner with Bernard Arnault, and the controversial belief that nothing matters except relationships and time with people you love.
- 10-year view on chess — Bet on chess as a classic, durable game in a world of exploding new content; possibly even bigger as proliferation drives people back to timeless things.